Contact information
we’re always happy to hear from you.
for questions about orders, shipping, returns, or general enquiries, please contact us using the details below.
please email us at hello@ptaradesigns.com
we aim to respond within 1–3 working days.
order enquiries
when contacting us about an order, please include your order number so we can assist you more efficiently.
response times
response times may be longer during busy periods, launches, or public holidays. we appreciate your patience and kindness.
communication expectations
we value respectful and clear communication. we reserve the right to not respond to messages that are abusive, inappropriate, or spam.